To provide care to as many pets as possible and minimize missed appointments, MCHA requires prepayment of the exam fee for all veterinary appointments. This prepayment secures your appointment and will be applied toward your exam fee on the day of your visit. Payments can be made over the phone, online through a form provided at booking, or in person.

Exam Fees:

Wellness Exams: $20 for subsidized clients | $50 for standard clients

Sick Exams: $30 for subsidized clients | $60 for standard clients

To avoid a no-show on your account, please review our Cancellation and No-Show Policy for details on rescheduling or canceling your appointment.

We will reach out prior to any appointment for confirmation. We reach out via text message, e-mail and phone call. Please be sure to respond to any attempts to confirm the appointment, because if we don’t receive confirmation within 48 hours prior of any appointment, we do reserve the right to schedule over the appointment for a pet that needs seen urgently.

Please ensure you provide a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment to avoid it being classified as a ‘no show’. Clients can cancel/reschedule their appointments by phone, email or text. In the event you attempt to cancel or reschedule by phone (812-333-6242) and are unable to reach a representative, we encourage you to leave a voicemail. Rest assured, the date and time of your voicemail will be recorded, allowing us to acknowledge your attempt to contact us within the required timeframe.

A ‘no show’ occurs when a client either fails to attend a scheduled appointment or cancels/reschedules with less than 24 hours’ notice before the appointment time. While we understand that emergencies happen, we strongly encourage all clients to follow our cancellation policy and communicate with our office to avoid a no-show. 

Please note that if a client does not attend a prepaid appointment, MCHA will not issue refunds, nor will the prepayment be transferable to subsequent visits.

If a client has two or more ‘no show’ appointments, the exam fees will increase to $50 for subsidized clients and $75 for non-subsidized clients, payable at the time of scheduling. Repeated no-shows can lead to the loss of subsidized pricing or access to services.

Our no-show policy is designed not to penalize, but to ensure fair access to our services. With demand so high, each appointment slot is an opportunity to provide care to a pet in need. 

When clients provide advance notice of a cancellation, it allows us to offer that time to another pet awaiting much-needed care. By following this policy, we can better serve everyone in our community, ensuring that every pet has the best chance of receiving timely, compassionate care.